From time to time on the internet, we see comments from people confusing Soda Crystals with Caustic Soda (sometimes mistakenly called Caustic Soda Crystals).
Caustic soda is sodium hydroxide and is a more 'aggressive' product than Soda Crystals (Sodium Carbonate Decahydrate). The confusion may occur because Caustic Soda is commonly used to clear blocked drains; our advice is that it's best to keep drains clear in the first place, before they become blocked. As they say, 'prevention is better than cure'. This is the advice we give on keeping drains flowing.
All cleaning products sold in the UK are safe to use WHEN USED AS DIRECTED. Dri-Pak is an active member of the UK Cleaning Products Industry Association, which among its many roles, serves to help educate the public on how to use cleaning & laundry products safely and to help avoid tragic incidents like this. Even this article from ITV refers to the product he drank as caustic soda crystals and not simply caustic soda! You can see how the confusion gets spread.
ALWAYS read the labels on cleaning products, even if you think you know how to use them. For example, bleach can give off poisonous chlorine gas if it is mixed with some other products. It could be potentially fatal as this lady discovered.
Also make sure that you keep cleaning products out of the reach of children. Some products, such as liqui-tabs can seem very inviting to young hands (and mouths).
We believe that our traditional cleaning products are amongst the safest for every day use, but they are still chemicals and need to be used correctly and with care. If you have any questions on the best way to use our products, don't hesitate to contact us.
UPDATE: Here is an example of why you shouldn't confuse Soda Crystals with Caustic Soda. Observe how the person posting even calls them Soda Crystals when the product his cleaner used is Caustic Soda.